It is very important that we receive detailed information about your claim. Please be sure to specify the individual parts needed, upload pictures and/orvideos for supporting documentation, and provide any additional notes for the quickest resolution on your claim. We want to understand the issues you are having so we can obtain the replacement pieces as quickly as possible. We also use the information you give us to put preventative measures in place to hopefully avoid problems in the future. Please note that all authorized replacements will ship and be available for pickup at Cleveland Cabinets' warehouse located at 4650 W. 160th Street, Cleveland, Ohio 44135.